Our Commitment to You

At Sonoma Goods For Life Shop, we believe that creating your dream home should be a completely satisfying experience. Just as we carefully curate our elegant home décor collections to bring beauty and sophistication to your living spaces, we are equally committed to ensuring your complete satisfaction with every purchase. We understand that each piece in our collection is chosen to help you create a home that reflects your personal style, and we’re here to support you throughout your journey.

Shipping Information

We are delighted to serve customers globally (excluding Asia and some remote areas). To ensure your carefully selected items arrive safely and promptly, we offer the following shipping options:

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Available for orders of $50 or more
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Please note that delivery times may vary depending on your location and customs processing. Any applicable customs duties or taxes are the responsibility of the customer.

Returns & Exchanges Policy

We want you to be completely delighted with your Sonoma Goods For Life purchases. If any item doesn’t meet your expectations, we’re here to help with a returns process that’s as refined and considerate as our product selection.

Return & Exchange Timeframe

We gladly accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure each piece perfectly complements your home aesthetic.

Return Conditions

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation
  • Free of any damage, odors, or alterations

Non-Returnable Items

To ensure the safety and quality of our products for all customers, the following items cannot be returned or exchanged:

  • Essential Oils & Diffusers – For health and safety reasons, these intimate wellness products cannot be returned once opened
  • Candles – Due to the personal nature of fragrance products, candles cannot be returned if the seal has been broken
  • Candle Sets – Opened candle sets are not eligible for return
  • Personalized or custom-made items
  • Items marked as “Final Sale”

Return Process

Follow these simple steps to initiate your return or exchange:

  1. Submit Return Request – Complete the Return Request Form below and email it to our customer service team
  2. Receive Authorization – Within 2 business days, you’ll receive a Return Authorization Number and shipping instructions
  3. Package Your Items – Securely package the items in their original packaging
  4. Ship Your Return – Send the package to our returns address using a trackable shipping method
  5. Confirmation – We’ll notify you once we receive and process your return

Exchange Process

For exchanges:

  • Follow the same process as returns
  • Clearly indicate the item you wish to exchange for in your request
  • If the exchange item costs more, you’ll be invoiced for the difference
  • If the exchange item costs less, you’ll receive a refund for the difference

Refund Information

Once we receive and inspect your return:

  • Refund Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Return Request Form

Please copy and paste the following template into your email to initiate a return or exchange:

SUBJECT: Return/Exchange Request – Order #[Your Order Number]

Dear Sonoma Goods For Life Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]

Item(s) to Return/Exchange:
Product Name: [Product Name]
SKU/Item Number: [If available]
Quantity: [Number of Items]
Reason for Return/Exchange: [Please provide details]

For Exchanges:
Desired Exchange Item: [Product Name]
SKU/Item Number: [If known]

I confirm that the item(s) are in original condition with all packaging and tags intact.

Thank you for your assistance,
[Your Name]

Contact Our Customer Service Team

Email your completed Return Request Form to: [email protected]

Returns Shipping Address: 5601 West Missouri Avenue, Glendale, US 85301

Processing Time: 1-2 business days for return authorization

Customer Service Response Time: Within 24-48 hours

Our Promise to You

Just as we carefully select each piece in our home décor collections to bring elegance and beauty to your space, we handle every return with the same attention to detail and commitment to excellence. Your satisfaction is the foundation of our business, and we’re dedicated to ensuring your experience with Sonoma Goods For Life Shop reflects the quality and sophistication of our products.

Thank you for trusting us to help you create the home of your dreams.